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Shipping & Delivery

SHIPPING & RETURN INFORMATION

  • Returns policy
  • Shipping Policy
  • Cancellation Policy
  • Cash On Delivery Policy
  • Using Cash Back & Promo Codes/Coupons
  • Images & Representations of Products/Services
  • For Queries/Comments

Returns policy

We at ATTITUDEPANACE.COM work hard to provide our customers with the latest fashion at impeccable quality and amazing prices. If you did not like the fit, colour or design simply return/exchange the product within 15 days of delivery.
To return/exchange a product, use our easy online returns process by logging in to your ATTITUDEPANACE.COM account. You can also Call our customer Care Team on 0124-6770000 (Working hours: Monday to Saturday, 10 am to 7 pm) or email us at care@m-eretail.com.
The Return process – Online Return/Exchange—You can return or exchange an item online at ATTITUDEPANACE.COM by following the below steps.
• Log in to the ‘My Account’ section at ATTITUDEPANACE.COM
• Select the product that needs to be returned/exchanged
• Follow the steps and fill in the required information to complete the process.
To return or exchange an item now, click here.

Need to return – Few points to remember

• Returns/exchange request need to be within 15 days of the delivery of product
• Please fill the returns form for easy processing of refunds
• All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.
• Shipping Charges shall be non-refundable.
• In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot at care@m-eretail.com
• If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
• Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
• Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
• In case of orders where reverse pick-up may not apply, customers can self-ship the items to ATTITUDEPANACE.COM. In this case, an amount of Rs. 100 will be reimbursed in the customer’s account towards shipping costs in the form of a coupon code. This will be done post the quality check of all the received items.
How do you return?
• Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners.
• Self-ship: In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department. For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.
Shipping Address for self-ship product/s:-
• Marble E-Retail Pvt. Ltd.,
Plot number 54 B,
Sector 18, Gurugram,
Haryana – 122015
Return Form is an easy-to-fill form that allows you to return the received shipment to ATTITUDEPANACE.COM. The Return Form is included in the shipment parcel along with your order. If you have misplaced the return form, click here to print a new one. Mention the order details & complete shipping address on the packet
Refund options for you- The customer can choose to get their refund in the following ways:
• Cash refund via bank transfer into their account for all COD orders
• Money back to the paid account/ credit card for all online orders.
• A Coupon Code of the refund value in your ATTITUDEPANACE.COM account, which can be redeemed against any purchase. You may check the issued Coupon Code under the ‘Coupons’ section, by clicking on ‘My Account’ at ATTITUDEPANACE.COM.
Terms & Conditions
This Return Policy applies to all items (with the exception of lingerie, sleepwear, swimwear, beachwear, accessories, beauty, socks and free items) purchased directly from ATTITUDEPANACE.COM. The policy is subject to change. Hence, please visit our website WWW.ATTITUDEPANACE.COM for the latest policy.
Shipping Policy
We at PANACE know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible.
• Depending upon the location, the product is delivered to you in 3-5 workings days after it has been dispatched from our warehouse.
• Free shipping is available on all products, subject to a minimum order value. A Non-Refundable charge of Rs. 99/- will be applied to all orders below Rs. 500/-
• The whole order amount including any delivery charges will be refunded if the order is cancelled or lost in transit by us.
Cancellation Policy
ATTITUDEPANACE.COM reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.
Cash On Delivery Policy
As per the Cash on Delivery policy:
• To avail C-O-D Service, all items in the cart should be applicable for C-O-D.
• C-O-D is applicable on a minimum sale value of Rs. 0 and maximum of Rs. 50,000 only.
• Pin code provided for Cash on Delivery should be in the serviceable area. If not, any online payment mode needs to be used.
• You cannot open the box without making the payment at the time of delivery.
• If the product is open, do not accept the order.
• No credit/debit cards are accepted in Cash on Delivery.
Using Cash Back & Promo Codes/Coupons
• Cash back Promo Code may not be applicable for all the products on the website.
• Special coupons should be redeemed within the limited period, and validity once expired, cannot be extended later.
• Two offers cannot be clubbed together using the Promo Code.
• ATTITUDEPANACE.COM reserves the right to cancel any promotional ‘Promo Code’ and the transactions in which they are used. (This is not applicable on Cash back Promo Codes)
• Cash back and Promo Code Coupon cannot be clubbed together to avail an offer at ATTITUDEPANACE.COM. This means, if Promo Code is used in an offer, Cash back cannot be generated.
• Cash back amount is subject to change at the sole discretion ATTITUDEPANACE.COM.
Images & Representations of Products/Services
• Product Images are indicative in nature
• Actual Product may differ from the image. Please refer the product specification for the product
For Queries/Comments
Send us your questions or comments to care@attitudepanache.com

Introduction to PANACHE

The website, ATTITUDEPANACE.COM is operated under license by Marble E-Retail Pvt Ltd, a company duly incorporated under the Companies Act, 1956 of India and having its office at 75D, Gate No. 2, Sector 18, Gurgaon – 122015, India. Contact us at care@m-eretail.com or phone 0124-6770000
“PANACHE” is a registered trademark.

Privacy Policy and Other Policies / Statements

By subscribing to or using any of our services, you hereby agree to have read and understood the privacy policy and other policies, statements and information put on the website.
Prohibitions
The following actions will be considered as misuse of the website, and are thus prohibited:
• Transmission or distribution of technologically harmful data like virus, malicious software, trojan, etc.;
• Posting or transmitting content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm to any kind against any group or individual;
• Transmission of junk mails, spam or chain letters;
• Promoting illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
• Posting unsolicited promotional or advertising content;
• Distributing or reproducing any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights in any way;
• Promoting an illegal or unauthorised copy of another person’s copyrighted work such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music file, providing or creating computer viruses;
• Providing instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or posting video, photographs, or images of another person age 18 or older without his or her express written consent and permission or those of any minor (regardless of whether you have consent from the minor or his or her legal guardian).
We hereby hold no liability to any sort of damage or harm caused to your software, data or computer device by downloading content from this website.

Intellectual Property, Software and Content

The content available on this website is under worldwide copyright protection laws and hence is the sole property of PANACHE. Modification, misuse, translation or creation of derivative work on the basis of website content is highly prohibited.
ATTITUDEPANACE.COM grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in ATTITUDEPANACE.COM sole discretion) an unreasonable or disproportionately large load on ATTITUDEPANACE.COM infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by ATTITUDEPANACE.COM to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by ATTITUDEPANACE.COM.
Registration & Security
• Once registered, you will receive a confirmation mail on your registered email address.
• You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account.
• You will notify ATTITUDEPANACE.COM of any unauthorized use of your password or account or any other breach of security.
• ATTITUDEPANACE.COM cannot and will not be liable for any loss or damage arising from your failure to comply.
Terms of Sale
Once you place an order with PANACHES, you thus agree to abide by the following terms and conditions:
• All the orders placed with us are subject to availability of the desired product.
• Once an order is placed, an acknowledgement e-mail stating the confirmation of your order will be received by you. Please note that this acknowledgement does not mean the acceptance of your order. Your order is only accepted once the payment is received from your credit/debit card/account.
• A standard authorization check is carried out on your payment card once your order is received by us. This is done solely to make sure that you have sufficient funds and thus your transaction can be carried out without any hindrance.
• We make our best efforts to ensure that the product descriptions and set prices are accurate. However, error may occur. If it is discovered by us that the mentioned price at which you placed the order is incorrect, you will be informed by us at the earliest. You will be given the following two options –
o You can reconfirm your order at the corrected new price;
o If you do not wish to make the purchase any longer, you can cancel your order;
o Free delivery may be subject to minimum order value as per the Shipping Policy;
• In case we are unable to contact you regarding the price change, your order will be considered as cancelled, and the debited amount will be refunded back to your respective account.
• We offer you promotional discount codes that are applicable on the purchases made on this website. These discount codes can be applicable on all or certain specified products. Please note that use of only one discount code is permissible per order. You cannot use a discount code if an order is already placed.
• As a condition of purchase, the Site requires your permission to send you administrative and promotional emails/calls. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. We shall have no responsibility in any manner whatsoever regarding any promotional emails/calls/SMS/MMS sent to you. The offers made in those promotional emails/calls/SMS/MMS shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide you any information regarding such change.
• By placing an order, you make an offer to us to purchase products you have selected based on standard Site restrictions, Merchant specific restrictions, and on the terms and conditions stated below.
• You are required to create an account in order to purchase any product from the Site. This is required so we can provide you with easy access to print your orders and view your past purchases.
• The Site takes no responsibility for the services or products that are sold or supplied by third party vendors. The Company makes no warranty to their end users for the quality, safety, usability, or other aspect of a product or service that is supplied by a Merchant and/for some services or activities that involve potential bodily harm (such as rock climbing, etc), and for those activities, the Company takes no responsibility for the service or activity being offered, and the User takes responsibility for his or her own actions in utilizing those services.
• We strive to provide you with the best prices possible on products and/or services you buy from ATTITUDEPANACE.COM, however, ATTITUDEPANACE.COM does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice. The prices mentioned on the Site are not subject to comparison with the same or similar product(s) and/or service(s) available through any online or offline sale. The pricing is subject to ATTITUDEPANACE.COM pricing policy and the prices shall be determined only at ATTITUDEPANACE.COM sole discretion.
• While ATTITUDEPANACE.COM strives to provide accurate product and pricing information, typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, ATTITUDEPANACE.COM may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. ATTITUDEPANACE.COM will have the right to modify the price of the product and contact you for further instructions using the e-mail address or telephone number provided by you during the time of registration, or cancel the order and notify you of such cancellation.
• By using this Site, the User agrees to comply with all of the T&C hereof. The right to use the Site is personal to the User and is not transferable to any other person or entity. The User shall be responsible for protecting the confidentiality of their password(s), if any. The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Company, and the Company shall not be responsible for any data lost while transmitting information on the internet. While it is the Company’s objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the Site may be interrupted, suspended or terminated from time to time. The Company shall have the right at any time to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Company may discontinue disseminating any portion of information or category of information may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.
Linking to this website
You may provide links to our website homepage. However, it should not suggest our association with you in any form or the other. Also, doing so must not bring any legal or reputation damage to our website.
The User shall be responsible for obtaining and maintaining telephone, computer hardware and other equipment needed for access to and use of the Site and all charges related thereto. The Company shall not be liable for any damages to the User’s equipment resulting from the use of the Site.
Applicable Law
Jurisdictional Issues/Sale in India Only
This agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be in Gurgaon, Haryana.
Unless otherwise specified, the material on ATTITUDEPANACE.COM is presented solely for the purpose of sale India. ATTITUDEPANACE.COM makes no representation of the materials that are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own will and ATTITUDEPANACE.COM is not responsible for supply of goods/refund for the goods ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.
Guarantee of Products/Services
ATTITUDEPANACE.COM hereby disclaims any guarantee of the accuracy in terms of finish and appearance of the final product as ordered by the user. The quality of any products, services, information, or other material purchased or obtained by you through the website may not meet your expectations.
Imitation of Liability
ATTITUDEPANACE.COM will not be responsible or liable for any special, incidental, indirect or consequential damages of any kind in connection with this agreement, even if ATTITUDEPANACE.COM has been informed in advance.